How to Order
(Please see what happens after your order has been taken below)

ONLINE:

Based upon feedback you can order online by choosing the shop menu. Payments are taken securely using either Worldpay or PayPal.

If you have not heard back from us promptly or have technical issues then please contact us as technology sometimes fails to work!

CONTACT FORM:

Click here to send us an email

PHONE:

You can also phone to place an order using debit/credit card or for any bait enquiries: Mark Lycett 07817 963156

 

Our Address:

Custom Bait Services

14 Merganser, Wilnecote,Tamworth,Staffs. B77 5NL

 

What happens after my order has been placed?
You will receive a confirmation email with your order details. If you have created an account you can also log in to check your order and make repeat orders. Once your payment has been processed and your order is on it's way you will receive an email with the despatch date and tracking number where appropriate. All the bait ordered through our website or by telephone is freshly rolled to order with a lead time of 3-10 Working Days. During busy times such as spring and summer, the lead time can increase due to high demand, please order in good time if you have a trip planned. Orders will be despatched the day it is rolled to ensure your bait is as fresh as it can be.
PLEASE NOTE: THIS DOES NOT MEAN THAT THE ORDER WILL BE SENT WITHIN 24HRS OF ORDERING.
Once rolled, the bait will be sent on an overnight courier (24hr) courier. Orders for freshly rolled Bait will not be despatched on a Friday. When ordering bait, a delivery address where someone is able to take the delivery is a must. We cannot take responsibility for an order of bait that is not able to be delivered by the courier. It is your responsibility to ensure the delivery can be made successfully to the delivery address specified on the order. Please let us know if you have any special delivery instructions when you place your order, such as leave with neighbour or in a safe place. Any delivery instructions are purely at the discretion of the courier company's driver and we can take no responsibility if they are not followed. Where delivery of an order has been attempted, and failed, your delivery charge will not be refunded under any circumstances.

We will make every effort to deliver goods other than freshly rolled bait within 1-2 Working Days, but delays are sometimes inevitable or beyond our control due to manufacturing processes . We will seek to keep you informed of any delay to your expected delivery date if such an issue arises.